We have extended our returns policy for Christmas, for orders placed from 15th November.

We will refund most items purchased between 15th November 2024 and 24th December 2024 with proof of purchase – if they are still in their original condition - until 17th January 2025.

UK SHIPPING

UK Standard delivery: £3.95.

All orders are dispatched on a 48 hour tracked service with Royal Mail within 7 working days of your purchase.

UK Returns

For orders placed after 1st February 2024 it will cost you £3 to return your order to us. 

This amount will be deducted from your refund when we process it so there is nothing for you to do, making it a smooth, fuss free process.

You can generate your own return label on our returns portal here;

https://www.royalmail.com/track-my-return#/details/6480

​We recommend ensuring you send back any items you have changed your mind on, in one go, as if you return items from the same order separately you will be charged £3 per return.

Please note that it may take up to 10 days for your returned item(s) to be received by us.

It may take a further 5 working days for us to process your refund after receiving it.

International Delivery

We Ship to the following international countries:

Republic of Ireland, North America, Canada, Australia, New Zealand, Guernsey & Jersey.

All of our orders are shipped from our third-party fulfilment centre in the UK.

Orders will usually be dispatched within 2 working days of placing your order (unless stated otherwise) and they will be delivered up to 14 working days after the dispatch date. 

Customs, Duty & Taxes

Some orders may attract import duty and local sales taxes if they are being delivered within the European Union and internationally.

The sender (DÈS VU) is not responsible for paying these costs and it is the responsibility of the sender to pay and ensure that these costs are checked prior to placing your order. 

Reporting Faulty Products 

Please inspect your order upon receipt of it and contact us immediately if the item is defective or damaged so that we can put it right.

If you are unhappy with the quality of your order you need to email info@des-vu.com. including your order number and any photographs to highlight the issue.

Non-returnable items

We have the right to refuse returns of any orders that are not returned to us in a resalable condition, including items returned with make-up, deodorant stains etc from trying them on.

Due to hygiene reasons we are unable to accept returns of socks.

If we receive a return of an item which is not deemed to be resalable we will post it back to the shipping address on the order.

Exchanges

Unfortunately we are unable to offer exchanges due to limited stock. The easiest way to ensure you get the product you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item.