FREQUENTLY ASKED QUESTIONS

🔁 Returns Policy

We offer a 30-day change of mind returns policy on full-price items. This means you must request your return within 30 days of receiving your order.

Items must be:

  • ✅ In perfect condition.
  • 🏷️ Unworn, with all tags attached.
  • 📦 Returned in their original packaging.
  • 🧾 Accompanied by your order number.

For hygiene reasons, we cannot accept returns on socks or swimwear where the hygiene seal has been removed.

We reserve the right to refuse returns if:

  • ⏰ They are outside the 30-day returns period without prior agreement.
  • 👕 Items are returned in an unsaleable condition.
  • 💄 Items show signs of wear, makeup, fake tan, perfume, washing, or have missing tags.

🎄 Christmas Returns Policy

We hope you love your DÈS VU pieces. To make Christmas gifting a little easier, we’ve extended our returns window over the festive season.

📅 Extended Christmas Return Window

All orders placed between 3rd November and 18th December 2026 inclusive can be returned for a full refund of the price paid for the returned items, provided we receive your return by 15th January 2027.

Refunds will be issued to your original payment method, minus the £3 return postage charge where applicable.

Please allow plenty of time for your parcel to reach us, as postal services may be busier over Christmas.

If our usual 30-day return window from delivery gives you longer, the later deadline will apply. Orders placed outside these dates follow our usual returns policy.

💸 Return Costs

Returns cost £3, which will automatically be deducted from your refund.

Create your return label using our returns portal:

👉 https://returns.greenfulfilment.co.uk

If you're returning multiple items from the same order, we recommend sending everything back in one parcel. Separate parcels from the same order will each incur a £3 return fee.

If you're returning a faulty item, please include a note inside your parcel clearly stating that it is faulty so you are not charged the return fee.

🔄 Exchanges

We're unable to offer exchanges due to the speed our collections sell through.

If you'd like a different size or colour, simply return your item for a refund and place a new order if your preferred item is still available.

❌ Faulty Items

We're so sorry if you've received a faulty item.

Please email info@des-vu.com with your order number and clear photos of the fault, and our team will investigate this for you as quickly as possible.

⏳ Return Processing Times

Please allow up to 10 days for your return to arrive with us.

Once received, please allow up to 5 working days for your return to be processed.

🚚 Shipping

🇬🇧 UK Standard Delivery – £3.95

Sent via Royal Mail Tracked 48.

Orders placed before 12pm (GMT), Monday to Friday, are processed the same day.

Orders placed after 12pm will be processed the next working day.

⚡ DPD Delivery – £5.99

Orders placed before 1pm (GMT), Monday to Friday, will be dispatched the same working day.

Orders placed after 1pm will be dispatched the next working day.

📦 Dispatch Times

We aim to dispatch all orders within 1 working day.

During busy periods, dispatch may take 2–4 working days.

Please note that delivery excludes Northern Ireland, the Scottish Highlands and the Channel Islands.

📍 My Order Hasn't Arrived

If your parcel hasn't arrived within 2–3 working days of dispatch, we recommend contacting DPD directly first.

If you still need help, please email info@des-vu.com and we'll be happy to assist.

🌍 International Shipping

Yes, we ship internationally.

Please see our Shipping Policy for the latest list of countries we ship to and further delivery information.

✏️ Can I Change or Cancel My Order?

We begin preparing orders as soon as they're placed, so we're unable to cancel or make changes once your order has been submitted.

🧾 Will I Receive a Receipt?

To help reduce waste, we don't include printed receipts with orders.

Your order confirmation and receipt will be sent to your email shortly after checkout.

If you haven't received it within 30 minutes:

  • 📧 Check your junk or spam folder.
  • 💌 If it's still missing, please email info@des-vu.com as there may have been a typo in your email address.

💌 Contact Us

If you have a question about your order or return, please email info@des-vu.com.

We aim to respond within 2–3 working days.