☀️ Summer Sale Returns

Sale items are covered by a 14-day change of mind returns policy, starting from the day your order is delivered.

• 🎁 Approved change of mind returns for sale items will be refunded via a dès vu gift voucher.
• 🔄 We do not offer exchanges.
• 👕 Items must be returned unworn, unwashed, in their original condition, with all tags attached.
• 🚫 Returns that do not meet these requirements may be refused and returned to the sender.

We offer a 30-day change of mind returns policy on full-price items. This means you must request your return within 30 days of receiving your order.

Items must be:

• ✅ In perfect condition.
• 🏷️ Unworn, with all tags attached.
• 📦 Returned in their original packaging.
• 🧾 Accompanied by your order number.

For hygiene reasons, we cannot accept returns on socks or swimwear where the hygiene seal has been removed.

We reserve the right to refuse returns if:

• ⏰ They are outside the 30-day returns period without prior agreement.
• 👕 Items are returned in an unsaleable condition.
• 💄 Items show signs of wear, makeup, fake tan, perfume, washing, or have missing tags.

Returns cost £3, which will automatically be deducted from your refund.

Create your return label using our returns portal:

👉 https://returns.greenfulfilment.co.uk

If you're returning multiple items from the same order, we recommend sending everything back in one parcel. Separate parcels from the same order will each incur a £3 return fee.

If you're returning a faulty item, please include a note inside your parcel clearly stating that it is faulty so you are not charged the return fee.

We're unable to offer exchanges due to the speed our collections sell through.

If you'd like a different size or colour, simply return your item for a refund and place a new order if your preferred item is still available.

We're so sorry if you've received a faulty item.

Please email info@des-vu.com with your order number and clear photos of the fault, and our team will investigate this for you as quickly as possible.

Please allow up to 10 days for your return to arrive with us.

Once received, please allow up to 5 working days for your return to be processed.

We aim to dispatch all orders within 1 working day.

During busy periods, dispatch may take 2–4 working days.

Please note that delivery excludes Northern Ireland, the Scottish Highlands and the Channel Islands.

If your parcel hasn't arrived within 2–3 working days of dispatch, we recommend contacting DPD directly first.

If you still need help, please email info@des-vu.com and we'll be happy to assist.

Yes, we ship internationally.

Please see our Shipping Policy for the latest list of countries we ship to and further delivery information.

✏️ Can I Change or Cancel My Order?

We begin preparing orders as soon as they're placed, so we're unable to cancel or make changes once your order has been submitted.

🧾 Will I Receive a Receipt?

To help reduce waste, we don't include printed receipts with orders.

Your order confirmation and receipt will be sent to your email shortly after checkout.

If you haven't received it within 30 minutes:

• 📧 Check your junk or spam folder.
• 💌 If it's still missing, please email info@des-vu.com as there may have been a typo in your email address.

If you have a question about your order or return, please email info@des-vu.com.

We aim to respond within 2–3 working days.