Gift Cards Terms

How to purchase an e-gift card;

You can purchase e-gift cards on our website under Gift Cards.

These can be delivered directly to the recipient email address, so please ensure the details are correct when completing the purchase. We can send these directly to you or the person you're gifting it to.

You can add your own personalised message for an extra special touch to the e-gift card, making it the perfect present! 

If you want your gift card delivered to the recipients email address on a specific date, such as their Birthday, you can add the date you want it sent to them at checkout too.

How do I pay with my gift card online?

It's a fuss free process, simply enter the 16 digit gift card code in the payment area at checkout. The code sits just above the QR code and you do not need to type the dashes.

Any balance on your gift card will automatically adjust the remaining balance left to pay, if there is any. If there is a balance left remaining you can pay the rest using a debit/credit card, or even another DÈS VU gift card

What is the expiry date on my gift card?

  • DÈS VU Gift Cards expire after 48 months automatically, so be sure to spend your balance before that. After 48 months any unspent balance will be cancelled and is not refundable.

  • E-gift cards cannot be exchanged for cash. 

  • Our e-gift cards can only be purchased in GBP.

  • You can use your e-gift cards with one other method of payment (debit/credit card or PayPal), you can also use more than one gift card at a time at checkout.

What happens if I return an order I purchased using a Gift Card?

If you need to return an item to us that you have purchased using a gift card, when your refund is processed it will automatically update your original gift card balance with the monies, minus the return processing fee of £3. This means you can use the same gift card number again, for your next purchase.

The amount will show immediately once the refund has been processed.

How do I check my gift card balance?

To check your gift card balance simply open the email address containing your gift card and click 'check balance' the amount will show in the top right corner of the gift card image.

You will also see your remaining gift card balance at the bottom of your last order confirmation email, if you paid using your gift card.