Returns Policy

We hope you love your DÈS VU pieces. However, if you've changed your mind and wish to return your order, you'll find everything you need to know below.

🔄 Returns & Refunds

💰 How much does it cost to return?

Returns cost £3, which is automatically deducted from your refund when your return is processed—there's nothing else you need to do.

Create your return label using our Returns Portal:

https://returns.greenfulfilment.co.uk

If you're returning multiple items from the same order, we recommend sending them back together in one parcel. Separate returns from the same order will each incur a £3 return fee.

If you're returning a faulty item, please include a note inside your parcel stating that the item is faulty so you won't be charged the return fee.

📅 Return Window & Conditions

We offer a 30-day change of mind return policy, meaning you have 30 days from receiving your order to return your items for a refund.

We have gone paperless, so there's no need to include any returns paperwork with your parcel.

If you're returning multiple orders, you'll need to generate a separate return for each order using the relevant order number on our Returns Portal.

Items must be:

  • In perfect condition
  • Unworn, with original tags attached
  • Returned in their original packaging
  • Free from makeup, deodorant or other marks

Please note that we cannot accept returns of socks, or swimwear where the hygiene label has been removed, due to hygiene reasons.

🚫 When may my return be refused?

We reserve the right to refuse your return if:

  • It is received more than 30 days after delivery without prior agreement from our Customer Service team.
  • Items are returned in an unsaleable condition.
  • Original tags are missing.
  • Items show signs of wear, makeup, deodorant or other marks.
  • The returns policy has not been followed.

If a return is refused, the item(s) will be sent back to you.

❌ Faulty Items

Please inspect your order as soon as it arrives. If you've received a faulty or damaged item, we're here to help.

Email info@des-vu.com with:

  • Your order number
  • A description of the fault
  • Clear photographs showing the issue

Our Customer Service team will review your claim and advise you on the next steps.

🌍 International Returns

To return an order from outside the UK:

  1. Email info@des-vu.com with your order number and reason for your return.
  2. Our Customer Service team will confirm whether your return has been accepted.
  3. We'll provide you with the warehouse address to send your return to.
  4. Return your parcel using a tracked courier or postal service of your choice.

Please note:

  • International return shipping costs are the customer's responsibility.
  • We recommend using a tracked service, as we cannot accept responsibility for parcels lost or damaged in transit.

If you have any questions or need assistance, please visit our FAQs or contact our Customer Service team at info@des-vu.com.